Jeyarajan
Ramanujam

Delivery Manager  ·  Agile Coach  ·  AMS Leader  ·  Author

IT Services leader with 25+ years in Application Managed Services, digital operations, and global agile delivery. Extensive onsite experience in USA & UK with direct senior-level client engagement at the world's leading institutions.

Get in Touch View Experience
25+
Years Experience
9+
Marquee Clients
300+
Practitioners Trained
5+
Certifications
Jeyarajan Ramanujam – Delivery Manager
Chennai  ·  London  ·  New York
About
Global IT Leader.
Delivery-Focused. Results-Driven.

Accomplished IT Services leader with 25+ years of experience in Application Managed Services (AMS), digital operations, and global agile delivery. Extensive onsite experience in USA and UK with direct senior-level client interaction across banking, finance, insurance, and technology sectors.

Delivered high-impact AMS and transformation services to marquee global clients including Microsoft, Bank of America, Verizon, AXA, Home Depot, EY, American Express, Morgan Stanley, and BNY. Deep expertise in SLA/SLO management, incident governance, ITIL processes, CI/CD pipelines, and leading large offshore multi-shift teams.

Published author and recognised thought leader — with a track record of coaching 300+ practitioners and driving measurable operational excellence across complex global programmes spanning three continents.

Key Clients Served
Microsoft Bank of America Verizon AXA Home Depot EY American Express Morgan Stanley BNY
25+
Years in IT Services & Delivery Leadership
USA & UK
Extensive onsite delivery experience across both markets
300+
Agile practitioners trained across global programmes

Agile Project Management with Scrum – Handbook

Published 2025  ·  Available on Amazon

Published Author

A Step-Based Wraparound Heuristic for the Eight Queens Problem

Medium Article  ·  April 2026

Thought Leadership
Experience
25 Years of Delivery
Across Three Continents
Delivery Manager
Tata Consultancy Services — BNY (New York & Chennai)
2024 — Present
BNY New York Onsite AMS DevOps
  • Own end-to-end application maintenance, operations, and support across multiple regions, ensuring high availability and operational excellence
  • Drive SLA/SLO adherence, production incident governance, RCA reviews, preventive actions, and executive client communications
  • Lead agile delivery, release governance, CI/CD pipelines, DevOps practices, and application monitoring/observability
  • Manage large offshore multi-shift teams with direct engagement with New York-based senior stakeholders
Delivery Manager / Agile Delivery Lead
Tata Consultancy Services — American Express & Morgan Stanley (UK)
2020 — 2023
American Express Morgan Stanley UK Onsite Agile Transformation
  • Led AMS, production support, and enhancement delivery for UK-based financial services clients with direct senior stakeholder management
  • Drove client governance, service reviews, and executive communications in onsite/offshore delivery model
  • Delivered operational excellence, incident management, and release stability across both accounts simultaneously
Delivery Manager / Agile Delivery Lead
Tata Consultancy Services — USA Clients
2006 — 2019
AXA Home Depot EY USA Onsite
  • Delivered Application Managed Services and agile transformation for major US clients across insurance, retail, and professional services
  • Managed onsite delivery in USA, production operations, enhancement projects, and long-term client relationship management
  • Coached and trained 300+ practitioners in Agile and SAFe frameworks across global programmes
Software Engineer / Technical Lead
Tata Consultancy Services & Earlier Organisations
2000 — 2006
Microsoft Bank of America Verizon .NET
  • Provided development, maintenance, and support services for Microsoft, Bank of America, and Verizon in India and onsite in USA
  • Built deep foundation in enterprise application support, .NET development, and client delivery excellence
Skills
Areas of Expertise
Service Delivery
AMS SLA / SLO Management Incident Management Problem Management RCA ITIL
Agile & DevOps
Agile Delivery Release Management CI/CD Scrum Kanban SAFe 6.0 Jira Observability
Global Leadership
USA / UK Onsite Delivery Client Governance Executive Communication Offshore Team Management Stakeholder Management Customer Success
Technical
.NET APIs Application Monitoring Azure DevOps Rally / TFS / VersionOne
Credentials
Certifications & Education
SAFe POPM
SAFe Product Owner / Product Manager
Scaled Agile · 2022
CSM
Certified Scrum Master
Scrum Alliance
CSP
Certified Scrum Professional
Scrum Alliance
Lean Expert
Lean Certification
Six Sigma Academy Amsterdam · August 2023
MCAD
Microsoft Certified Application Developer
Microsoft
Master of Computer Applications (MCA)
Bharathidasan University · 1997 – 2000
Bachelor of Science (Chemistry)
Manonmaniam Sundaranar University, Tirunelveli
Publications
Thought Leadership & Writing
Agile Project Management with Scrum – A Scrum Handbook
📘  Published Book · 2025

Agile Project Management with Scrum

A Scrum Handbook

A complete step-by-step guide to Agile Project Management using Scrum for software development. Covers the full Scrum framework, sprint planning, backlog management, ceremonies, and scaling practices — built from 25+ years of hands-on delivery experience.

By Jeyarajan Ramanujam  ·  Available on Amazon India

Buy on Amazon
✍️  Medium Article · April 2026

A Step-Based Wraparound Heuristic for the Eight Queens Problem

An original algorithmic approach to the classic Eight Queens puzzle — demonstrating a step-based wraparound method that efficiently places all queens on an n×n chessboard without conflicts. Published on Medium.

Read on Medium  →
Contact
Let's Connect

Open to global leadership opportunities, consulting engagements, and collaborations in IT delivery and agile transformation. Based in Chennai — available onsite in the UK and USA.

jeyarajan@gmail.com
+91 733 879 0738
linkedin.com/in/jeyarajan-ramanujam
jeyarajan.in

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